Qualifications :
- Minimum D3/S1 in Business Administration, Management, Communication, Industrial Engineering, or related fields.
- Fresh graduates are welcome to apply.
- Experience in Customer Service, Sales Administration, Customer Support, or Operations Administration is a plus.
- Excellent communication and customer service skills.
- Detail-oriented with strong organizational skills.
- Able to use Google Sheets and Microsoft Office (especially Excel).
- Able to prioritize tasks and manage multiple follow-ups.
- Comfortable working with cross-functional teams in a fast-paced environment.
- Basic written English is preferred.
- Willing to work full-time on-site in Cikarang.
Job Descriptions :
- Handle customer inquiries via WhatsApp, website, social media, and other inbound channels.
- Understand customer requirements and recommend suitable solutions.
- Prepare and organize customer order information before handing it over to the internal team.
- Follow up on customer inquiries and ensure timely updates throughout the order process.
- Coordinate with Sales, Production, PPIC, Finance, Warehouse, and other departments to ensure smooth order fulfillment.
- Update customer and order data accurately in the company’s system.
- Support order administration, including quotations, sales orders, artwork approval, and delivery coordination.
- Assist in resolving customer issues and complaints according to company procedures.
- Ensure all customer information and documents are complete, accurate, and confidential.