Key Responsibilities:
- Provide technical support and diagnose hardware and software issues.
- Monitor and ensure the smooth operation of company network systems.
- Perform routine maintenance, system updates, and device servicing.
- Record and document issues and provide effective solutions.
- Ensure protection against virus and malware threats.
- Ensure the availability and reliability of IT.
Qualifications:
- Minimum of a Bachelor’s degree in a related field.
- At least 2 years of work experience in an IT Helpdesk role.
- Experience using Windows and Linux operating systems.
- Ability to understand networking concepts such as TCP/IP, DNS, and DHCP.
- Good understanding of router and access point configuration.
- Familiarity with cybersecurity principles.
- Understanding of MikroTik is a plus.
- Experience with task management software.
- Strong verbal and written communication skills.
- Ability to work collaboratively in a team.
- Willingness to be placed in Cikarang, West Java.
