{"id":113133,"date":"2026-10-15T08:45:31","date_gmt":"2026-10-15T01:45:31","guid":{"rendered":"https:\/\/cahayajakarta.id\/career\/layanan-pelanggan-b2b\/"},"modified":"2026-10-15T08:45:31","modified_gmt":"2026-10-15T01:45:31","slug":"layanan-pelanggan-b2b","status":"publish","type":"awsm_job_openings","link":"https:\/\/cahayajakarta.id\/id\/career\/layanan-pelanggan-b2b\/","title":{"rendered":"Layanan Pelanggan B2B (Customer Care B2B)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Tentang Cahaya Jakarta Group<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Didirikan pada tahun 1991, Cahaya Jakarta Group merupakan produsen label dan kemasan terkemuka di Indonesia yang memproduksi Pressure Sensitive Label, Shrink Sleeve, dan In-Mould Label. Kami berdedikasi memberikan layanan prima dan solusi kemasan terpercaya bagi mitra bisnis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kualifikasi:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pengalaman kerja minimal 2 tahun di bidang Customer Service Manufaktur B2B atau Sales Support, diutamakan dari industri kemasan, label, atau percetakan<\/li>\n\n\n\n<li>Memiliki kemampuan komunikasi interpersonal yang kuat dengan kepribadian yang ramah dan profesional<\/li>\n\n\n\n<li>Teliti, cermat, serta memiliki kemampuan analisa dan administrasi yang tertib<\/li>\n\n\n\n<li>Berpengalaman dalam menyusun, menganalisis, dan mengelola laporan data penjualan<\/li>\n\n\n\n<li>Memiliki keterampilan negosiasi dan pemecahan masalah yang baik<\/li>\n\n\n\n<li>Mahir mengoperasikan Microsoft Office (Word, Excel, PowerPoint, Outlook)<\/li>\n\n\n\n<li>Mampu berkomunikasi dalam bahasa Inggris secara baik, lisan maupun tulisan<\/li>\n\n\n\n<li>Proaktif, adaptif, dan mampu bekerja efektif dalam lingkungan kerja yang cepat<\/li>\n\n\n\n<li>Bersedia ditempatkan di Cikarang, Jawa Barat<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Deskripsi Pekerjaan:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Memproses dokumen Purchase Order (PO) masuk dan menerbitkan Sales Order (SO) secara akurat dan tepat waktu di sistem<\/li>\n\n\n\n<li>Memeriksa, menganalisis, dan memantau status Sales Order guna memastikan kelancaran pemenuhan pesanan pelanggan<\/li>\n\n\n\n<li>Berkoordinasi dengan tim PPIC dan SCM terkait ketersediaan stok barang, progres produksi di pabrik, serta jadwal pengiriman<\/li>\n\n\n\n<li>Mengawal status produksi dan pengiriman agar pesanan tiba tepat waktu sesuai janji ke pelanggan<\/li>\n\n\n\n<li>Memastikan seluruh data administratif pelanggan dan produk tersimpan rapi sesuai SOP perusahaan<\/li>\n\n\n\n<li>Memantau dan menindaklanjuti pengembalian dokumen surat jalan\/tanda terima pengiriman barang<\/li>\n\n\n\n<li>Berkoordinasi dengan tim Keuangan dan Sales dalam memantau pembayaran pelanggan berdasarkan Term of Payment (TOP)<\/li>\n\n\n\n<li>Menangani keluhan pelanggan, memfasilitasi proses retur\/RMA, dan mengkoordinasikan tindakan korektif bersama divisi terkait (Quality, Produksi, SCM, Keuangan)<\/li>\n\n\n\n<li>Menyusun laporan berkala dan memberikan pembaruan status Sales Order kepada pemangku kepentingan internal<\/li>\n\n\n\n<li>Melaksanakan survei kepuasan pelanggan, menganalisis hasilnya, dan menyusun laporan guna perbaikan layanan secara berkesinambungan<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Tentang Cahaya Jakarta Group Didirikan pada tahun 1991, Cahaya Jakarta Group merupakan produsen label dan kemasan terkemuka di Indonesia yang memproduksi Pressure Sensitive Label, Shrink Sleeve, dan In-Mould Label. Kami berdedikasi memberikan layanan prima dan solusi kemasan terpercaya bagi mitra bisnis. Kualifikasi: Deskripsi Pekerjaan:<\/p>\n<div class='shorten_url'>\n   Short URL: <a href='https:\/\/cahayajakarta.id\/s\/esie'>https:\/\/cahayajakarta.id\/s\/esie<\/a>\n<\/div>\n","protected":false},"author":7,"featured_media":0,"template":"","meta":{"awsm_set_exp_list":"","awsm_job_expiry":"","awsm_exp_list_display":""},"class_list":["post-113133","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-penjualan-sales","job-type-penuh-waktu","job-location-cikarang-id"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"We are opening career opportunity for Layanan Pelanggan B2B (Customer Care B2B). 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