Qualifications:
• 1–2 years of experience in a similar industry/role
• Proficient in Microsoft Office (especially Excel)
• Familiar with basic e-commerce operations (Shopee, Tokopedia, TikTok Shop, etc)
• Good communication skills and customer service orientation
• Able to write clear product descriptions and marketing copy
• Have a knowledge of social media content creation (photo/video)
• Attention to detail and strong work ethic
• Able to work independently and in a team
• Willing to host live sessions (Shopee Live/TikTok Live)
• Willing to support exhibitions and handle events
• Willing to be placed at Gajah Mada, Jakarta Barat
Responsibilities:
• Process and verify customer orders
• Coordinate with warehouse/logistics for order fulfillment
• Handle customer inquiries and resolve issues promptly
• Maintain good relationships with customers and distributors
• Support marketing activities and product promotions
• Manage social media content and scheduling
• Create photo/video content for social media and marketplace
• Manage marketplace stores (upload products, update prices, respond to chats)
• Host live shopping sessions
• Update customer/sales data and prepare sales reports
• Support exhibition duties and assist in handling company events