Qualifications:
- Minimum 2 years of experience in B2B Manufacture Customer Service or Sales Support, preferably within the packaging industry.
- Experience handling complain and request customer
- Communicative and Execellent personality
- Attention to detail
- Experienced in data reporting
- Good Negotiation skills
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
- Willing to be Placed in Cikarang, West Java.
Job Descriptions:
- Handle incoming Purchase Orders (PO) and create corresponding Sales Orders accurately.
- Monitor stock levels of raw materials and finished goods to ensure availability and timely fulfillment.
- Collaborate closely with the production team to align production schedules and delivery timelines.
- Review and verify Certificate of Analysis (COA) information from suppliers to ensure accuracy and compliance.
- Ensure all customer-related administrative processes are carried out accurately and efficiently.
- Coordinate with the Finance and Sales teams to follow up on outstanding payments from customers.
- Prepare and update daily activity and delivery reports using Trello or other project management tools.
- Track and support the resolution process of customer complaints to ensure customer satisfaction.
- Prepare quotations for products and services offered to clients in a timely and professional manner.